Online shoppers still prefer using cash on delivery (COD) instead of ewallets, credit cards or ATM cards to pay for their purchases.
According to the Ecommerce White Book 2019 recently launched by the Vietnam Ecommerce and Digital Economy Agency, cash payments still dominated other methods. Some 90 percent of online buyers made their payments in cash rather than with ATM cards, credit cards or ewallets.
A survey by the agency found that the number of customers making payments with ewallets remained limited, at 17 percent of Vietnamese shoppers in 2018.
Meanwhile, up to 88 percent of payments for online shopping were made in cash last year.
Payments using ATM cards fell to 42 percent in 2018 from 48 percent in 2017, whereas payments with credit or debit cards grew by 31 percent last year versus 19 percent in 2017.
Many experts had earlier forecast that online shoppers would continue to pay in cash out of habit.
However, the value of purchases made online increased in 2018. The number of items sold at a cost of VND3-5 million picked up from 20 percent in 2017 to 22 percent last year, whereas expenditures of over VND5 million soared to 35 percent in 2018 from 24 percent in 2017.
Statistics from the White Book 2019 also indicated that among online shopping channels, customers enjoyed shopping on ecommerce websites, making up 74 percent in 2018.
Last year, Vietnam saw business-to-consumer (B2C) online transactions valued at $8.06 billion, soaring 30 percent year-on-year.
The number of online shoppers was 39.9 million in 2018, with the online expenditures of each amounting to an estimated $202, up $16 against 2017.
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