In this era of globalisation, competition is increasingly fierce. Each step of the business without making a difference will be difficult to be solid in the market. As a reputable domestic financial institution, Saigon Thuong Tin Joint Stock Commercial Bank (Sacombank) has affirmed itself through the three strengths of people, procedures, and technology to pioneer the creation of utility service products and modern banking to serve the increasingly diverse needs of customers, especially business customers.
Personnel is the core
In the context of seemingly similar banks’ products, it is difficult to create exclusive specialised products. Therefore, to make a difference, banks are increasingly inclined to invest in human resources to create value for services. Services are no longer merely supplies of products, but they are translating into providing experiences for customers.
Sacombank has built a skillful, professional, and enthusiastic team to bring utilities to businesses in the most practical way. By the end of the first quarter of 2019, the personel in its business customer sector was more than 500 people.
Besides, to serve business customers, Sacombank also divides its organisational structure into three main groups: SME customers, corporate customers, and FDI customers.
In addition, the bank also cooperates with its strategic partner Resona Bank to establish a business development team for the Japanese customer segment (Japanese desk) with native speakers as key staff who understand Japanese language and business culture.
Sacombank is also a member of the Korea Chamber of Commerce and Industry in Vietnam (Korcham) and other agencies to support Korean businesses before, during, and after investing in Vietnam.
Simplified procedures
For businesses, time is opportunities and money. Therefore, Sacombank focuses on building banking facilities to streamline procedures and help businesses reduce time.
Sacombank have deployed many products and services towards that common goal. Specifically, the online International Money Transfer (eFT) service can help businesses actively transfer money anytime and anywhere without queuing at the counter. It solves businesses’ pain point in waiting for money transfer orders. Besides, money transfer orders are ensured the absolute safety through two steps of creating and approving.
Businesses are also able to be fully proactive in monitoring the progress of transactions, viewing details of executed transactions, and receiving money transfer immediately after the bank approves the order in the system. These utilities have contributed to saving a huge amount of resources and costs in travelling, printing, and storing vouchers. To encourage businesses to experience this superior service, Sacombank is lauching a programme offering 40 percent discount on service fees for all online international money transfers by June 30th, 2019.
With the service of Electronic tax payment, through the connection with electronic portal, the taxes managed by the Tax office and the Customs are processed quickly and accurately wherever the Internet is available, helping businesses save time, travel costs, and transaction costs. With the advantages of modern technology at Sacombank, businesses can perform services 24/7, including holidays.
Sacombank is also the first bank to deploy the Electronic Invoice service with a variety of applicable bills. This service has an outstanding utility that allows customer to proactively register and look up information on the bills that the bank has collected without going to the bank.
Online tradingmodern payment solution
Besides human resources, simplified procedures, Sacombank is also one of the pioneering banks in applying modern technology to transactions, leading the trend of non-cash payment in the financial market.
Since 2009, Sacombank’s e-service has entered the banking market impressively. By the end of the first quarter of 2019, more than 85,000 businesses have used Internet Banking service of Sacombank to perform daily transactions such as checking accounts; transfering payment to partners; paying bills of electricity, water, telecommunications, etc. and experience other outstanding utilities: opening and closing online deposits without limits with high interest rates.
At Sacombank, businesses can easily register online tax payment including electronic tax payment service for domestic tax and 24/7 import and export tax payment service; pay salary to up to 1,000 employees by only a transaction; make money transfer schedule; do multiple transactions within and outside the Sacombank system to different recipients simultaneously; transfer up to 50 beneficiaries simultaneously; and do online international payment. In particular, the bank also sends multilingual messages or emails (in Vietnamese and English) to inform account transactions and remind of loan term to help businesses manage their finance better.
Clearly, when transparency becomes more and more common, Vietnamese consumers have more opportunities to access to leading financial services at home and abroad. Sacombank is always ready to improve the existing products and services to meet the increasing development needs of businesses in particular and Vietnam economy in general.
