Hanwha Life Vietnam has paid more than VND21 billion ($913,000) of insurance benefit to a customer living in Binh Tan district in HCM City, demonstrating its strong commitment to customer protection. This is not only the biggest claim of the South Korean-backed insurer but also one of the biggest claims of the Vietnamese life insurance market.
The customer purchased two policies from Hanwha Life Vietnam in 2015, including An Khang Tai Loc and Tich Luy Linh Hoat. During the insured period, unfortunately, she suffered from a critical illness and passed away in February 2020. After receiving the benefit payment request, the company has immediately settled the claim, and also sent representatives to visit and help the customer’s family overcome the emotional distress and financial loss.
After receiving the payment, the beneficiary said that the benefit payment is a timely financial support helping the family to overcome the tough time and settle down for the future. At the same time, he highly appreciated the care and support from Hanwha Life Vietnam for the family.
“With great appreciation and deep gratitude, we thank Hanwha Life Vietnam from the bottom of our heart for the support. The benefit expressed the company’s strong commitments, kindness, and encouragement to our family during this hard time,” said a family member.
Sharing about the historical claim settlement, Nguyen Nha Ngoc Tram Anh the company’s chief management officer said, “To share the loss and the difficulties of our customers, Hanwha Life Vietnam quickly settled the procedures for payment of insurance benefit that surpasses VND21 billion ($913,000). It showed the company’s strong commitment to always stand by and protect customers from every risk and difficulties in their lives.”
“We believe that it would be a solid financial foundation helping the customer’s family to settle down and continue to pursue their plans in the future,” he added.
With the mission of “Bringing peace of mind and protecting customers and their families through life insurance products”, Hanwha Life Vietnam has paid nearly VND532 billion ($23.13 million) of insurance benefits to thousands of customers since going into operation in 2009. Particularly in 2019, Hanwha Life Vietnam paid VND172 billion ($7.48 million) of insurance benefits to customers. The financial support helps customers and their families overcome adversity, settle down, and plan for their future.
Established in Vietnam since 2008, Hanwha Life Vietnam is one of the leading companies in corporate social responsibility activities. Last month, joining the Vietnamese government’s efforts to prevent the COVID-19 disease, the company came up with a series of practical activities such as giving 8,000 medical protective suits to the Hanoi and HCM City departments of health, delivered 3,257 health insurance cards, donated 175 blood units, as well as donated hand sanitisers and masks, and more.
During its operation in Vietnam, the company has donated more than VND30 billion ($1.3 million) for community support such as handing over houses, schools, and health centres in many localities across the country.
Currently, Hanwha Life Vietnam has a nationwide customer service network with more than 150 service points, 44,000 financial advisors and more than 400 employees. In 2018, the company scaled up its charter capital to nearly VND4.9 trillion ($213 million) and became one of the financially strongest life insurance companies in Vietnam, helping bring top-quality services and attesting to long-term commitment to the Vietnamese people and society.
https://www.vir.com.vn/hanwha-life-vietnam-pays-over-vnd21 billion-of-insurance-benefits-for-single-claim-76050.html
