Electronic banking was becoming more and more familiar with businesses as it was convenient, anytime, anywhere, secure, easy to manage cash flow, in parallel, it was a measure of professionalism in the eyes of customers and partners.
Banking in the 4.0 revolution
In the past, one of the factors measuring banks’ brand reputation was the number of customers who transacted at the counter. The more reputable the bank, the more customers at the counter. Even, some people collected a lot of procedures to go to banks. However, with the advent of technology and electronic banking, this measure no longer seemed to be accurate.
In recent years, banks had focused on investing in building e-banking as a key service for all types of individual and corporate customers. This was a trend that was highly appreciated by economists because e-payment was the general trend of the world, of course, Vietnam could not be the exception. Besides, electronic transactions also showed the professionalism of businesses to customers.
Enhance service to customers
Tran Thanh Ha, a chief accountant of SB Company Limited, said that previously, her company had to wait to the end of the month when they had completed the procedures to pay salaries and bonuses for their employees, and their accountants had to be on duty all day outside the bank. However, then they could trade online, the procedures were carried out very quickly, only took a few minutes of the transaction.
As for the business of Le Van Long, director of an import and export business of vegetables and fruits, e-banking was considered as an effective assistant in financial management, helping businesses to transact quickly with the customers. In business, the matter of time must be on the top, just a little bit slow, businesses could also lose opportunities, Long shared.
With the advantages of being user-friendly, convenient, safe, reducing time and cost, e-banking had really attracted more and more customers’ attention. Only by the end of 2018, the proportion of Vietnamese enterprises using electronic banking had increased from 21 percent in 2015 to 80%, showing the dominant advantage of electronic banking. This number was expected to continue to increase rapidly thanks to the positive of banks. This was also consistent with the government’s policy of not using cash.
Not only providing a good assistant, but a number of banks had also recently upgraded and added new features to meet the needs of the business, at the same time providing customers with more interesting experiences. For example, Southeast Asia Commercial Joint Stock Bank (SeABank) recently upgraded its electronic banking service (SeANet) in the direction of adding 30 outstanding features that strongly supported corporate transaction management, while reducing a number of small features because they did not match customer needs.
A SeABank leader said that SeANet helped customers enjoy maximum convenience when they could access the system, perform account management operations, transfer, deposit 24/24 even when they were in anywhere. Each operation on the system only took three seconds, the processing speed was twice as fast as the old version with the ability to handle large transaction lots, up to 3,000 transactions per lot.
On the other hand, SeANet also helped customers save costs and easily control account transactions with high security and fluctuations in SMS and email notification services. The good news for businesses was also provided by this leader that SeABank also applied the free remittance policy on SeANet when customers used Business Combo Account.
Obviously, in the context of online payment becoming an indispensable trend of the society, the advent of electronic banking with the preeminent features was an effective assistant to help businesses easily manage cash flow safely and effectively.
